Real Time Online Reports to Improve Your Brand Delivery

Reporting

Select our standard reports or customize your own.  With the ability to sort data and provide access to unlimited users, our online reporting system gives you access to the information you need – the way you want it, when you want it.

Our Web-based reporting system allows you to:
• Filter and format data in a way that works best for you
• Sort at any hierarchical level - corporate, region, location or individual
• Visualize your results with graphs and trend reports
• Create individual logins and access levels for each level of management
• Export analyses and reports to e-mail, PDF or Excel formats

Clarity
In leading customer-centric organizations, everyone from the CEO to frontline employees takes responsibility for delivering a stellar customer experience. The CIMA Insight team works with you to identify your key performance measurements and then creates mystery shops and satisfaction surveys that will provide insight and clarity into how well your team is adhering to the sales and service standards you have established.

Intelligence
CIMA Insight delivers specific information and intelligence about what customers are experiencing – providing clear understanding of the interaction and identifying untapped opportunities.  Whether looking through the eyes of a prospect (mystery shopping) or through the eyes of your customers (satisfaction surveys), CIMA Insight will keep you from looking through rose-colored glasses! 

Measurement
We believe that every employee wants to perform well.  Our reports provide managers with an account of the customer experience or customer satisfaction feedback in order to effectively and efficiently deliver the coaching your employees deserve.

Analysis
CIMA Insight trend reports provide performance information over time.  We will analyze the information and give you a clear focus on the key behaviors that need improvement.