Premier mystery shopping customer experience measurement company

About Us

CIMA Insight provides companies with a solution to close the gap between the promise of service excellence and its actual delivery. CIMA Insight is a customer satisfaction company that provides mystery shopping and customer experience research and measurement to help businesses improve service, retain customers and get repeat business.

Our approach
Our focus on service delivery ensures you will receive a quick response, accurate data and assistance when you need it. Continually assessing your program is an integral part of our consulting service. Our professional team has years of experience in branding and customer satisfaction so you can count on personal guidance while developing and improving your program.

Why use CIMA Insight?
CIMA Insight was formed by Electrum Marketing, a full-service branding firm, to meet the growing demand for service delivery measurement. We are focused on the elements critical to growing a strong brand – measuring key behaviors to support your image and improve sales and service. We do more than collect data. We provide information, coaching tips, and access to training programs that address performance gaps.