Customer Experience Tip #2
Think like the Big Guys and Invest in Your CXIn a recent survey*, participants from companies with $500 million or more in annual revenues were asked about their customer experience (CX).
- 78% expect CX to have...Read More
Customer Experience Tip #1
Customer Experience (CX) Keeps a Strong Brand CompetitiveIf you’re from the south, Publix is synonymous with grocery store. Just like Kleenex is for tissue or Reynolds Wrap is for aluminum foil. For decades, Publix emphasized service...Read More
Customer Service Tip #16