Customer Service Tip #14

CEOs View Customer Experience Management as a Key Tactic for Growth

According to a second quarter survey by Gartner, the world's leading information technology research and advisory company, 2014 will be viewed as the year that CEOs...Read More

Customer Feedback Tip #6

Want a competitive advantage? Just ask for it.

Most businesses get their customer feedback in two ways. One is from angry, dissatisfied, or frustrated customers whose rants are rarely welcomed with an open mind or a willing ear. The...Read More

Mystery Shopping Tip #10

Announcing the Top Bananas and Bad Apples of the Grocery Customer Experience

In a recent Consumer Reports survey, one-third of respondents said they had switched grocery stores. Say what!? As someone who is extremely loyal to his...Read More