Mystery Shopping Tip #11

Getting the Best ROI from Your Customer Experience Measurement Program

Not having adequate planning before - or appropriate follow up after - launching a customer experience measurement program is almost as bad as not measuring service...Read More

Customer Service Tip #14

CEOs View Customer Experience Management as a Key Tactic for Growth

According to a second quarter survey by Gartner, the world's leading information technology research and advisory company, 2014 will be viewed as the year that CEOs...Read More

Customer Feedback Tip #6

Want a competitive advantage? Just ask for it.

Most businesses get their customer feedback in two ways. One is from angry, dissatisfied, or frustrated customers whose rants are rarely welcomed with an open mind or a willing ear. The...Read More