Customer Experience Tip #1

Customer Experience (CX) Keeps a Strong Brand Competitive

If you’re from the south, Publix is synonymous with grocery store. Just like Kleenex is for tissue or Reynolds Wrap is for aluminum foil. For decades, Publix emphasized...Read More

Customer Service Tip #16

Preparing Your Customer Experience for Take Off

In a national customer service study by the Transportation Research Board (TRB), Miami International Airport (MIA) was identified as one of the top U.S airports for customer service. In an...Read More

Customer Feedback Tip #7

Customer Feedback:  Grill the Food, Not the Customer.

After reading several articles about a New York style sandwich shop that recently opened near our house, my husband and I decided to support a local business and give them a try. ...Read More