Improve Customer Service with Mystery Shopping
CIMA Insight is a service measurement company that provides mystery shopping services and customer experience research to help businesses improve service delivery.
How do you measure customer satisfaction?
Are you retaining customers and getting repeat business?
To increase sales, improve customer satisfaction and ensure repeat business, it’s important to gain insight into the customer experience you provide. Now you can close the gap between your promise of quality and its actual delivery through mystery shopping, customer satisfaction surveys and brand audits. Get the clarity and intelligence you need to measure and analyze service delivery, create positive, memorable customer experiences and drive loyalty, retention, repeat business and future sales.
Every company is different, so every program designed by CIMA Insight is unique. We identify, track and trend service behaviors that make a difference in your company’s overall performance. We work closely with you to customize programs that fit your needs, objectives and your budget.
- Customized, behavior-specific surveys and scenarios tailored to your unique requirements, training goals and organizational objectives.
- A variety of data-capture tools, from onsite evaluations and telephone surveys to marketing campaign and brand audits.
- Online access to results via a secure, password-protected system available 24/7.
- Management-ready reports and analysis at multiple levels of detail.
- Consultative support from service professionals focused on you and your company.
- Beginning to end assistance in program development and implementation.
- Unsurpassed quality assurance and quick turnaround.